Terms and Conditions
When you buy from us you are agreeing to these terms and conditions.
Ordering
We contact you to confirm we’ve received your order. We accept your order the earlier of when:
- we dispatch or supply the product to you; and
- we contact you to confirm acceptance.
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you order. However, for some products we take payment at regular intervals, as explained to you during the order process.
After dispatch or supply, the product is at your risk and responsibility. However, you will own the product only once we have received payment in full.
Products Can Vary Slightly From Their Pictures
A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. Because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website can be out by up to 5%.
Any goods sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
Consumer Right to Change Your Mind and 30-Day No-Quibble Returns Policy
For our products bought online, over the telephone or at a show, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. However, you can’t change your mind about an order for goods that are made to your specifications or are clearly personalised.
In addition to your legal rights, we also offer a 30-Day No-Quibble Returns Policy. If you change your mind about a product you must let us know within 30 days after the day we deliver it. You must let us know by email or a letter sent by post. You can use the model cancellation form at the “Returns” page on our website, but it is not obligatory.
Our 30-Day No-Quibble Returns Policy applies only to non-bespoke products. Bespoke or made-to-order goods, for example our Bed Mattress, are excluded from returns for change of mind. This does not affect your statutory rights if the item is faulty, not as described, or unfit for purpose.
You must return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost unless we offered free returns when you bought the product. You can bring the product to us or send it to us. If you send it, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. For help with returns, see our “Returns” page on our website.
If you handle the product in a way that reduces its value, we can reduce your refund to compensate us. For example, we reduce your refund if the product’s condition is not “as new”, the packaging is damaged, or accessories are missing.
If you tell us you’ve changed your mind about a product that hasn’t been delivered, we refund you as soon as possible and within 14 days. If you’re sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you’ve sent it to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.
Consumer Rights if Something is Wrong
We must provide you with goods that comply with your legal rights. A summary of your key legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the “Returns” page on our website. For more detailed information on your rights and what you should expect from us, visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06. Nothing in this contract affects your ‘statutory rights’. You may also have other rights in law.
Please contact us using the contact details in the section entitled “Contact Details & Disputes” if you want us to repair or replace the goods, a price reduction or to reject the goods and get a refund.
In addition to your statutory rights, we provide a 2-year warranty on certain products. See the “BikeStow 2-Year Warranty” section for details.
BikeStow 2-Year Warranty (For Consumers)
We warrant that on delivery, and for a period of 2 years from the date of delivery (warranty period), the following products will be free from defects in materials and workmanship: BikeStow Original, BikeStow Stance, BikeStow Up, BikeStow Flip, BikeStow Tilting Fork Mount, BikeStow Fork Mount Rail.
What is covered?
- Defects or failures due to materials or workmanship under normal use.
What is not covered?
- Products not listed above
- Damage caused by misuse, neglect, improper installation, unauthorised modifications, or accidental damage.
- Normal wear and tear or cosmetic damage that does not affect product performance.
What happens if something goes wrong?
If one of the above-listed products fails during the warranty period:
- We will first attempt to repair the product at no cost to you.
- If repair is not possible, we will provide a replacement.
- If neither repair nor replacement is viable, we will offer a refund.
How to make a warranty claim
Contact us using the contact details in the section entitled “Contact Details & Disputes” with proof of purchase, the product’s serial number, and details of the issue. If the product needs to be returned, we will cover reasonable shipping costs if the claim is valid.
This warranty is in addition to and does not affect your statutory rights.
Our Liability to Consumers
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
- A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in “Our liability to businesses” in the Schedule.
Business Customers
We don’t give business customers all the same rights as consumers. If you are a business customer, the supplementary terms set out in the Schedule replace the sections entitled “Consumer right to change your mind”, “Consumer rights if something is wrong” and “Our Liability to Consumers”, which do not apply.
You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
Contact Details & Disputes
If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us by post at Unit 19, The Hayes Trading Estate, Folkes Road, Stourbridge, DY9 8RG or by email to info@bikestow.com. Our website address is www.bikestow.com.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Union has set up an Online Dispute Resolution (ODR) platform. If you are not happy with how we have handled a complaint about your transaction, disputes may be submitted for online resolution to the ODR Platform at www.ec.europa.eu/odr.
These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
Other Matters
How we use any personal data you give us is set out in our Privacy Policy (available at the Privacy Policy page on our website).
This contract is between you and us. Nobody else can enforce it.
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
This contract is only available in English. No other languages will apply to this contract.
Who Are We?
We are Laight Designs Limited (trading as BikeStow) (company no. 11631921) of Unit 19, The Hayes Trading Estate, Folkes Road, Stourbridge, DY9 8RG. Our VAT Registration number is GB 367 3254 82.
SCHEDULE – Supplementary Terms for Business Customers
Business Customer Warranty
We warrant that on delivery, and for a period of 12 months from the date of delivery (warranty period), any products which are goods shall: conform with their description; be free from material defects in design, material and workmanship; be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and be fit for any purpose held out by us.
We shall, at our option, repair or replace a defective product, or refund the price of a defective product in full but you must: give us notice in writing during the warranty period within a reasonable time of discovery that there is a defect; give us a reasonable opportunity to examine the product; and return the product to us (at our cost). This will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement products supplied by us.
However, we are not liable for a product’s failure to comply with the business customer warranty if:
- you make any further use of such product after telling us it is non-compliant;
- the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
- the defect arises because we followed any drawing, design or specification supplied by you;
- you alter or repair the product without our written consent; or
- the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
Except as stated above, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.
The 2-Year consumer warranty does not apply to business customers.
Our Liability to Businesses
We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us.
Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under the contract.
We are not responsible to you for the use of the goods by you or, in the event that you allow another person to use the goods, to you or the other person for the use of the goods by the other person. Accordingly, you hold us harmless from any liability associated with, any claim or allegation that we are responsible for any failings in the use of goods that we supply.
However, nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter in respect of which it would be unlawful for us to exclude or restrict liability.
Payment and Business Customers
If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You pay us the interest together with any overdue amount.
You must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
We charge you additional sums if you don’t give us information we’ve asked for about installation or to make the product or if you don’t do preparatory work, as agreed with us.
General Terms for Business Customers
Entire agreement: these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement
Events outside our control: if our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. If we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products you have paid for in advance, but not received.
Assignment: we can transfer our contract with you, so that a different organisation is responsible for supplying your product. We’ll contact you to let you know if we plan to do this. You need our agreement to transfer your contract with us and it’s entirely up to us whether we give it.
Waiver: we might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
