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30-Day No Quibble Returns Policy

In addition to your legal rights, we offer a 30-Day No-Quibble Returns Policy for all of our products. We want you to love your BikeStow product, but if it doesn’t work for you or you simply change your mind, you can return it to us within 30 days of delivery.

Our 30-Day No-Quibble Returns Policy applies only to standard products. Bespoke or made-to-order items, such our Bed Mattress, cannot be returned for change of mind. This policy does not affect your legal rights if the product is faulty, not as described, or unfit for purpose.

You must notify us you would like to return your order within 30 days after delivery. You must return the product within 14 days of your notifying us. If you wish, we can arrange collection with our own courier (typically DHL) for the same postage cost as you paid for your order.

We’ll refund you the full product price less postage costs provided the product is in “as new” condition, the packaging is undamaged, and all accessories are included.

For full details, see our Terms and Conditions.

How to make a return

Contact us using the below form or by emailing info@bikestow.com

BikeStow 2-Year Warranty

In addition to your statutory rights, BikeStow provides a 2-year warranty (from the date of delivery) for the following products:

  • BikeStow Original (all sizes)
  • BikeStow Stance
  • BikeStow Up
  • BikeStow Flip
  • BikeStow Tilting Fork Mount
  • BikeStow Fork Mount Rail

This warranty covers defects in materials or workmanship under normal use. This warranty does not cover damage caused by misuse, neglect, improper installation, unauthorised modifications, or accidental damage. This warranty covers only products listed above.

What happens is something goes wrong?

  1. We will first attempt to repair the product at no cost to you.
  2. If repair is not possible, we will provide a replacement.
  3. If neither repair nor replacement is viable, we will offer a refund.

How to make a warranty claim

Contact us using the below form or by emailing info@bikestow.com with proof of purchase, the product’s serial number, and details of the issue. If the product needs to be returned for warranty, we will cover reasonable shipping costs if the claim is valid.

For full details, see our Terms and Conditions.

Summary of your key rights

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.  During the expected lifespan of your product you’re entitled to the following:

  • Up to 30 days: if your goods are faulty, then you can get a refund;
  • Up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
  • Up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

Please note: the standard 14-day cancellation right does not apply to bespoke or made-to-order items. For these items, refunds for change of mind are not available. Statutory rights still apply if the goods are faulty, not as described, or unfit for purpose.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information on this page summarises some of your key rights. It is not intended to replace our Terms and Conditions, which you should read carefully.

Warranty & Returns Form

Please complete this form or contact us on info@bikestow.com

Disputes

We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods please contact us as soon as possible.  If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know.   The European Union has set up an Online Dispute Resolution (ODR) platform. If you are not happy with how we have handled a complaint about your transaction, disputes may be submitted for online resolution to the ODR Platform at www.ec.europa.eu/odr