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DELIVERY

International Customs & Tax:

By default, this website shows prices including UK VAT (20%). However, when ordering outside of the UK, 20% UK VAT will not be charged and removed from the total. This calculation is made at checkout when a shipping address is entered.

Instead, EU and International customers are now liable to paying their own local VAT / taxes, import duties, and fees. These are applied in transit and paid via the courier (e.g. DHL). It is typically ~20% for local VAT, and 5-10% for import duties & fees.

Therefore, the total cost will be similar to UK orders since 20% UK VAT is removed, however import duties / taxes must be paid instead.

For example, an order totaling 250,00€ could attract approx. 50,00€ taxes (20% VAT) and 12,50€ – 25,00€ import duties & fees (5 – 10%). Therefore, the total tax / customs amount could be 62.50€ – 75.00€.

If you’re unsure, please contact your local customs office to confirm import duties & fees. Any orders cancelled at customs and returned to us will be subject to shipping fees for the outbound and return journey.

Delivery Times:

All international orders are sent via DHL typically with a 3-5 day delivery time for Europe and 4-6 days for the US.

UK orders are sent via DHL Express (1-2 days) for BikeStow Originals, Parcelforce (2-3 days) for BikeStow Ups, Royal Mail Tracked (1-3 days) for BIkeStow Stances, and other carriers for smaller items.

If an item shows as in stock on our website, it’s ready to go for immediate dispatch unless otherwise stated (e.g. for BikeStow Up). Occasionally we take pre-orders / back-orders, for which a lead-time will be advertised. UK delivery costs between £7 – £18 per unit depending on the product and weight, and more for international orders.

Once your order has been processed, we will send you an “Order Confirmed” email. Once dispatched, you will receive an “Order Dispatched” email with a delivery tracking number.

Delivery Destinations:

Orders to the following destinations can be placed directly via this website:

BikeStow Original: Andorra, Austria, Australia, Belgium, Canada, Czech Republic, Finland, France Germany, Guernsey, Hong Kong, Hungary, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States.

BikeStow Up: Austria, Belgium, Czech Republic, Finland, France, Germany, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States.

BikeStow Stance: Austria, Belgium, Czech Republic, Finland, France, Germany, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom.

For other international destinations, please contact us for a delivery quote.

Factory Collection:

Contact us to arrange collection free of charge from our workshop (Unit 19, Folkes Road, Stourbridge, DY9 8RG, UNITED KINGDOM).

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