Brexit Update & International Customs / Tax Changes:
All EU customers will no longer pay 20% UK VAT on purchase. However, please note that international customers will be liable to paying their local VAT / taxes, import duties and fees which will be applied in transit. This is typically around 20% for local VAT and 5-10% for import duties & fees. Please contact your local customs office to confirm these rates. Therefore, the final cost is similar to before Brexit! Any orders cancelled at customs and returned to us will be subject to shipping fees for the outbound and return journey.
General Delivery Information:
If an item shows as in stock on our website, it is typically ready to go for immediate dispatch unless stated otherwise (e.g. for BikeStow Up). Occasionally we take pre-orders / back-orders, for which dispatch time is dependent on the advertised due-date.
Once your order has been processed, we will send you an “Order Confirmed” email. Once dispatched, you will receive an “Order Dispatched” email with a delivery tracking number.
Most UK & International orders are sent via DHL, however we also use Parcelforce, Royal Mail, and other carriers for smaller items in the UK. This means UK BikeStow Original orders are typically delivered the next working day after dispatch, and a bit longer for international orders. UK delivery costs between £13-£18 per unit depending on the product and weight, and more for international orders.
BikeStow Original orders to: Andorra, Austria, Australia, Belgium, Canada, Czech Republic, Finland, France Germany, Guernsey, Hong Kong, Hungary, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States can be placed directly via this website. For other international destinations, please contact us for a delivery quote. BikeStow Original orders are normally dispatched within two working days.
BikeStow Up orders to: Austria, Belgium, Czech Republic, Finland, France, Germany, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom can be placed directly via this website. For other international destinations, please contact us for a delivery quote. BikeStow Ups are made to order and therefore may take up to seven working days to dispatch.
Contact us to arrange collection free of charge from our factory (Unit 19, Folkes Road, Stourbridge, DY9 8RG).